#Frequently Asked Questions (FAQ)

Before you start downloading data, please read the following notes carefully.

#How do I choose the right download tool?

• Choose a download tool

#What should I do if the download speed is slow?

• Test your network speed first - An external network speed below 100 Mbit/s is considered slow. speedtest.net

• Check network stability - We recommend using a wired connection (Ethernet cable) for downloads to avoid Wi-Fi interference.

#I get a "no such host" error when using AzentaTransfer

• Check whether your network connection is working properly.

• The software may be blocked by the system from accessing the network. Try running it as administrator (right-click the app and select "Run as administrator"). If it still does not work, try using oss-browser instead.

#How to open Terminal on macOS

Press Command + Space to open Spotlight Search, type Terminal, and press Enter to launch Terminal.