#Frequently Asked Questions (FAQ)

Please read the following instructions carefully before downloading data.

#1. How do I choose the right download tool?

• Download Tools Introduction

#2. What should I do if download speeds are slow?

• Check if your network connection is stable and use a wired connection
• Try using multi-threaded downloads (such as --jobs and --parallel parameters in ossutil)
• Consider downloading during periods of good network connectivity

#3. How do I resolve permission issues?

• Ensure you are using the correct AccessKey ID and AccessKey Secret
• Contact Azenta at ngs.service@azenta.com for assistance