Frequently Asked Questions (FAQ)

Please read the following instructions carefully before downloading data.

1. How do I choose the right download tool?

• Windows users: ossbrowser is recommended
• macOS users: ossbrowser is recommended (choose the appropriate version based on your system architecture). If you are familiar with terminal operations, you can use the ossutil command-line tool for faster speeds.
• Linux users: ossutil command-line tool is recommended

2. What should I do if download speeds are slow?

• Check if your network connection is stable and use a wired connection
• Try using multi-threaded downloads (such as --jobs and --parallel parameters in ossutil)
• Consider downloading during periods of good network connectivity

3. How do I resolve permission issues?

• Ensure you are using the correct AccessKey ID and AccessKey Secret
• Contact Azenta at ngs.service@azenta.com for assistance

TIP

Need more help? If you encounter any issues during usage, please don't hesitate to contact our support team. We are here to assist you. Email: ngs.service@azenta.com